Tuesday, March 23, 2010

These Companies Agree: Customer Service is Job 1

I've been doing a lot of writing to various companies to ask questions about their products and I am amazed at the level of service I've received from the following: Miss Marion, China Glaze, Color Club and Cheeky Monkey have wowed me with the level of service delivered by their representatives/employees.

I wrote to Miss Marion - the J Pinon Cosmetics company - when I wrote to them about my experience with "Garnet" they not only responded but sent me replacement product with assurance that what I had was not what I thought I had. I have since received the replacement and some fun stuff along with that which I'll be sharing soon. I think the change from old formula to 3free is what has made a difference, but Garnet is still quite a gem and I'll show her to you very soon!
"Carnival" - a bright red jelly

Cheeky Monkey Cosmetics not only responded to my email, but I have had a few more email conversations with the founder to learn more about the product. It's obvious that Andrea cares about her customers as much as she cares about her company and delivering a quality product.
Social Climber, Man Chaser, Trailer Trash, Pop My Cherry 
with top coat - I Like it on Top and base coat Wet Dream
This is some high quality product and fast becoming a favorite of mine!

China Glaze not only answered my questions about their products, but went above and beyond to find out information about a sister company for me. Sadly, the answer was not what I was hoping for, but once a product is discontinued, that's all there is to say. Irene was so helpful and I hope to be in contact with her again sometime in the future, it was a pleasure to chat with her.
My Love - China Glaze Atlantis with a stripe of Twenty-Four K

Color Club, what can I say about this company? W O W. I wrote a quick email on their site asking about a product and I didn't get an email at all. At about 6:30 pm this evening I got a phone call from Forsythe Cosmetic Group that led to a wonderful conversation about their products and my recent experience with Color Club. The conversation ended with them being more than willing to correct a problem and make sure I was delighted with the resolution. 

Color Club Wild at Heart with a Matte Funky French tip

This is customer service at it's best. I wish every company in the United States would truly understand this and act upon it like the companies I've mentioned did.  I am impressed and so happy to have found this world of nail care again. From the companies I've dealt with to my fellow bloggers, it's a pretty great place to find myself right now and I'm so grateful to be a part of it.

I have a ton of pictures to share, and I'm on a no-buy til I swatch and swap what I have, keeping only the true keepers. I have a ton of dupes to do comparison swatches and choose the keeper...then I'll give the rest away to make room for new stuff. :)

I don't think I'll be posting much til after April 15 since I'm in the midst of the busiest part of the year at work.  But I've got some stuff to share and will do my best to get them posted for you all very, very soon. Bear with me and thank you so much for being there, reading, commenting and even just perusing my pictures. I don't even have much time to respond to your comments, but I'm reading them and appreciate every single one!


  1. I just discovered your posts on Miss Marion Garnet. I bought this from Peachtree World a while ago and it definitely isn't the Garnet I remember. You said not to buy from there but I can't find it anywhere else. Where can I get the REAL Garnet? Help!!!

  2. Hey Anonymous, I am working on finding that out and will post it up just as soon as I do. Keep checking back!

  3. Great review on the Companies and customer service! More companies need to remember the customer is king and always right! That is how the Big one got that way! Walmart has totally forgot! So sad. Sam Walton must be spinning in his grave!

  4. Irene at China Glaze is great! Andrea at Cheeky Monkey is the sweetest and funniest I've "met". It's great when they're willing to take the time to really communicate with the consumer.

  5. Great research. I have yet to contact any reps so it is good to know that they take care of their clientele. :o)

    Cheeky Monkey has really struck my fancy. I see it all over the blog world.

    Thanks for mentioning my giveaway up there. :oP

  6. Hi Laura! You're so very welcome. (I hope I win!)
    Smoochie! I'm happy to see you here and I agree with you, Andrea is really one sweet lady.
    Wizards! I dunno if the customer is ALWAYS king, but at least do the research and do what you can to make sure the issue is resolved in a way that keeps them coming back. Some customers are just wrong.
    Anon: until I learn more, you can order Miss Marion directly from the company by sending an email to: customerservice@missmarion.com

  7. Great post, I think customer service is the key needed to run a great company. If I shop at a store and I get poor customer service I will not return (unless I have to)
    have a great day!

  8. That's so lovely to read about your (more than) positive customer service experiences. Some companies do realise that the customer is king/queen. Some others, unfortunately, are just plain blind and self-absorbed. Thanks for sharing with us your experiences!


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